Insights
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The State of Banking in KSA and UAE Through the Lens of Customers
Insights
New Metrics draws on proprietary research on evolving customer preferences, emerging trends, and the strategic priorities driving the UAE and KSA banking sectors.
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The Common Misconception About Customer Experience
InsightsBy Rami Haffar “You’ve got to start with the customer experience and work back towards the technology, not the other way around.” -Steve Jobs In […]Learn more -
SMART Customer Experience Management
Insights, InterviewsBy Mohamed El-Hinnawi “Hard work does not guarantee success, but no success is possible without hard work” Dr. T.P. Chia. This quote is applicable to […]Learn more -
Innovation and Imitation by Peter Bryant
Insights, InterviewsEach day is different, and yet the same. Change is frequent, but typically occurs within a familiar world. Sometimes more radical, and other times it’s […]Learn more -
National Day Special – What Would You Do for Oman?
Insights, Interviews” Ask not what your country can do for you—ask what you can do for your country” It’s is the professional and moral duty of […]Learn more