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The Common Misconception About Customer Experience

“You’ve got to start with customer experience and work back towards the technology, not the other way around.” -Steve Jobs In the world of business[…]

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SMART Customer Experience Management by Mohamed El-Hinnawi

“Hard work does not guarantee success, but no success is possible without hard work”  Dr. T.P. Chia. This quote is applicable to school, work, sports,[…]

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The Complete Leader Masterclass Wrap-up

Last month New Metrics and British economist and leadership expert Chris Roebuck hosted a two-day leadership masterclass – The Complete Leader.  The event was held[…]

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Innovation and Imitation by Peter Bryant

Each day is different, and yet the same. Change is frequent, but typically occurs within a familiar world. Sometimes more radical, and other times it’s[…]

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National Day Special – What Would You Do for Oman?

” Ask not what your country can do for you—ask what you can do for your country” It’s is the professional and moral duty of[…]

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The Complete Leader Masterclass Taster

Chris Roebuck is really looking forward to our 2-day Complete Leader Masterclass on 20-21 November at Muscat Bay. Watch the video to learn more on[…]

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[20-21 November 2017] The Complete Leader Masterclass

The Complete Leader A Masterclass with Chris Roebuck Date: 20th-21st November 2017 Time: 8.30am – 3pm Venue: Muscat Bay (Experience Center) “Chris has been featured[…]

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Happy staff translates to more profitable organizations by Mohamed Debouk

1. Why is employee engagement essential? Employee engagement is so important because it not only influences the wellbeing of the employee, but also the performance[…]

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Don’t Cut Costs, Build Engagement – Says New Metrics and Qualtrics

New Metrics and Qualtrics hold an executive event on employee experience “Five percent increase in employee engagement translates to a three percent increase in sales[…]

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