Marketing, Growth & Experience

Employee Voice & Engagement Programs

In today’s fast-changing workplace, employees expect organizations to listen, respond, and act on their feedback. A well-designed Employee Voice & Engagement Program moves beyond capturing opinions—it drives actionable insights that shape a thriving organizational culture. Without this, organizations risk low morale, high attrition, and missed opportunities for innovation. A structured approach empowers employees to actively participate in shaping the future of the organization, improving loyalty, productivity, and overall business success.

CX Strategy as the Foundation

Seamless Integration

Driving Loyalty and Growth

Building Trust and Competitive Edge

What You Gain

Our Employee Voice & Engagement Programs enable organizations to

Uncover Engagement Drivers

Identify the key factors that drive employee commitment and satisfaction, allowing targeted strategies to enhance retention and loyalty.

Enhance Communication and Trust

Build a culture of openness where employees feel their input is valued, fostering stronger trust and collaboration.

Make Data-Driven People Decisions

Use Voice of Employee (VoE) data to guide decisions that align engagement initiatives with workforce needs and strategic objectives.

Resolve Challenges Proactively

Spot and address workplace issues before they escalate, reducing potential disruptions to morale and productivity.

Why Choose New Metrics

Data-Driven Precision

Our approach leverages industry benchmarks and advanced analytics to ensure insights lead to impactful, measurable actions.

Tailored Solutions for Unique Cultures

Every program is customized to align with your organization's unique identity, maximizing relevance and impact.

Proven Tools and Partnerships

As the exclusive Medallia partner in Saudi Arabia, we bring best-in-class tools to measure and analyze employee sentiment effectively

Expertise Across Industries

With SHRM-certified consultants and cross-sector experience, we deliver results that resonate with both private and public sector organizations.

End-to-End Partnership

From program design to implementation and continuous improvement, we stay engaged to ensure sustainable success.

How We Help You Succeed

We partner with organizations to create programs tailored to their workforce dynamics and business objectives. Our approach ensures that feedback turns into real, measurable improvements through these steps

Define Goals and Tailored Metrics

Align engagement initiatives with your strategic priorities. Set measurable objectives to track progress across departments and teams.

Design a Comprehensive Engagement Framework

Develop survey frameworks customized to your organization’s culture, values, and focus areas. Incorporate both quantitative and qualitative inputs to capture a full picture of employee sentiment.

Execute Advanced Feedback Collection

Use cutting-edge tools to collect feedback across multiple channels, including digital platforms, focus groups, and pulse surveys. Ensure participation through transparent communication and accessible formats.

Develop Targeted Recommendations

Translate findings into clear, actionable recommendations that address critical engagement gaps.Prioritize initiatives that drive the most value for employees and the organization.

Drive Accountability Through Leadership Engagement

Collaborate with leaders to design and implement initiatives that reinforce accountability. Build a feedback culture where leaders act visibly on employee insights.

Implement Feedback Loops and Monitor Progress

Establish continuous feedback mechanisms that enable iterative improvements. Monitor KPIs over time to ensure long-term engagement success and adaptation to changing needs.

What You Can Expect

Enhanced Customer and Employee Satisfaction

By aligning EX and CX, you create a positive experience loop that strengthens both customer and employee relationships

Reduced Friction Across Journeys

Unified journeys improve operational efficiency, ensuring that every interaction flows smoothly for both customers and employees.

A Cohesive Brand Experience

Consistent experiences across touchpoints reinforce your brand promise, creating lasting loyalty among customers and a supportive environment for employees.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping