People Experience & Performance

Employee Experience (EX) And Engagement

EX Strategy & Culture

In today’s dynamic workplace, a clear and cohesive Employee Experience (EX) strategy and culture are more than nice-to-have—they’re critical for organizational resilience and success. A well-defined EX strategy aligns employees with organizational goals, fosters collaboration, and enhances loyalty by creating a shared sense of purpose. Companies without this alignment risk disengaged teams, missed opportunities for innovation, and difficulties in attracting and retaining top talent. Investing in EX strategy and culture ensures your organization not only survives but thrives in a competitive environment.

CX Strategy as the Foundation

Seamless Integration

Driving Loyalty and Growth

Building Trust and Competitive Edge

What You Gain

Our EX Strategy & Culture service helps organizations achieve

Cultural Alignment with Strategic Goals

Build a culture that reflects your vision, values, and goals, ensuring every employee feels connected to the organization's mission.

Stronger Collaboration and Team Cohesion:

Foster a workplace where employees work together effectively, breaking silos and enabling cross-functional collaboration.

Enhanced Retention through Shared Purpose

Increase employee loyalty by embedding values and behaviors that align with individual and organizational aspirations.

Improved Performance with a Growth-Oriented Mindset

Create an environment where employees feel empowered to innovate, contribute, and grow.

How We Help You Succeed

Our EX Strategy & Culture process ensures your organization’s culture and strategy work in tandem to drive measurable results. Here’s how we deliver

Culture & Strategy Alignment Diagnostic

Conduct a comprehensive diagnostic to assess your current culture, employee experience, and alignment with business objectives. Identify gaps, strengths, and opportunities for cultural enhancement.

Define Vision and Strategic Goals

Facilitate collaborative workshops with leadership to define a compelling vision for your EX strategy that reflects your brand and organizational identity. Develop clear strategic objectives that align culture with broader business goals.

Design an EX Framework and Roadmap

Create a tailored framework that embeds desired behaviors, values, and mindsets across all levels of the organization. Develop a strategic roadmap outlining short- and long-term initiatives, with defined milestones and KPIs.

Embed Culture through Agile Implementation

Execute initiatives iteratively, ensuring alignment with evolving organizational needs. Provide tools, training, and resources to reinforce desired cultural shifts and drive adoption.

Measure and Monitor Impact

Establish metrics and feedback loops to measure progress in real time. Conduct periodic reassessments to refine initiatives and ensure cultural agility in a changing business environment.

Why Choose New Metrics

SHRM-Certified Expertise

Our team combines deep HR knowledge with expertise in organizational psychology, ensuring our recommendations are grounded in behavioral science and industry best practices.

Proven Success in Cultural Transformations

We’ve helped organizations across industries realign their cultures, improving retention, engagement, and performance.

Tailored, Data-Driven Approach

Every recommendation is informed by diagnostics, employee feedback, and organizational benchmarks, ensuring strategies are relevant and actionable.

Focus on Measurable Outcomes

We prioritize clear KPIs, ensuring each cultural initiative contributes to tangible improvements in alignment, collaboration, and engagement.

End-to-End Partnership

From diagnostics to execution and continuous improvement, we work alongside your team to ensure sustainable cultural transformation.

WHAT YOU CAN EXPECT

Enhanced Customer Experience

A comprehensive journey map with insights you can act on, pinpointing the most effective areas for immediate and long-term improvements.

Operational Efficiency

Our design solutions streamline customer and employee interactions, supporting smoother operations and reducing bottlenecks.

Scalable and Adaptable Designs

We create spatial designs that can evolve with changing business needs, ensuring your environment remains effective over time.

Culture Diagnostic & Insights

Vision & Framework Design

Execution & Measurement

With New Metrics, EX/CX integration becomes a strategic advantage, delivering value at every level of your organization. Let’s create a connected, empowered culture that enhances both employee engagement and customer satisfaction, building a foundation for sustainable growth and competitive differentiation.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping