New Metrics

Our Insights

• Leveraging AI to Enhance Customer Journey Mapping and Personalization

  Insights
  From understanding the customer journey to leveraging data-driven insights, integrating AI into customer experience strategies is crucial for maintaining a competitive edge. 
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• The Evolution of Customer Experience Metrics: From Operational Data to AI-Driven Insights

  Insights
  The evolution of CX metrics from basic operational data to sophisticated AI-driven insights represents a significant advancement in understanding and enhancing customer experiences.
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• Digital Transformation in Healthcare

  Insights
  In healthcare, digital transformation has emerged as a catalyst for innovation, efficiency, and improved patient outcomes.
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• Aligning Employee Experience and Customer Experience for Organizational Success

  Insights
  Aligning employee experience with customer experience is a strategic imperative for organizations to differentiate themselves and to drive sustainable growth. 
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• The Shift of Market Research Towards In-House Insights

  Insights
  Market research is rapidly shifting towards in-house facilitated by technological advancements such as user-friendly platforms and AI-driven solutions.
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• Embracing Omotenashi to Elevate Customer Experience

  Insights
  When applied to customer experience, omotenashi fosters an environment where customers are not treated as transactions but as valued individuals.
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• Shaping Employee Experience in the Public Sector

  Insights
  By investing in employee experience, public sector organizations enhance organizational effectiveness and productivity while upholding their commitment to serving the public interest.
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• Cultural Diversity in Customer Experience (CX)

  Insights
  Embracing cultural diversity is key to creating meaningful and effective CX strategies.
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• AI in Customer Experience – Strategies, Trends, and Transformative Insights

  Insights
  The integration of AI into Customer Experience is a catalyst for profound change, revolutionizing how businesses engage with their customers.
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• Cracking the Code of Empathetic Leadership: Blueprint for Organizational Triumph

  Insights
  Embracing empathetic leadership lays the foundation for a workplace culture built on trust, respect, and mutual support.
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• Elevating Customer Experience in Fintech

  Insights
  A commitment to delivering an exceptional customer experience sets Fintech companies apart in this digital era of financial services.
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• Customer Experience in Telco

  Insights
  Customer Experience will position telco companies as leaders in delivering seamless, personalized, and innovative services.
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• Pioneering Patient Experience and Centricity in Healthcare- An Exclusive Interview with Hala Almuways

  Insights, Interviews
  Prince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.
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• The Voice of Employee (VoE) and Organizational Success

  Insights
  The Voice of the Employee (VoE) is essential for organizational success, influencing employee engagement, cultural development, and issue resolution.
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• Top Technology Trends Influencing Employee and Customer Experience in 2024
  

  Insights
  From hyperautomation to the pivotal role of AI in shaping trust and security, these technology trends will redefine customer and employee experience in 2024.
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• Building Lasting Customer Loyalty: Strategies for the Festive Season

  Insights
  Fostering customer loyalty during the festive season requires a strategic and holistic approach that extends beyond promotional activities.
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• Navigating the New Era of Work: A Conversation with Tech Entrepreneur and Coach, Ksenia Votinova Arnaud

  Insights, Interviews
  Ksenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.
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• Unveiling the Future: Top AI Trends for 2024

  Insights
  From next-generation generative AI to the emphasis on employee experience and the integration of AI in education, 2024 is poised to redefine AI trends.
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• Global Consumer Trends 2024: A Deep Dive into Evolving Preferences

  Insights
  In 2024, global trends, coupled with the integration of AI, will provide a foundation for companies to adapt, innovate, and contribute positively to the evolving landscape of consumer preferences.
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• Employee Experience Trends Shaping 2024

  Insights
  Adapting the latest employee experience trends from hybrid work models, AI integration, and upskilling to technology-driven well-being is strategic for organizational success.
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• Key Trends Redefining Customer Experience in 2024

  Insights
  The future of CX dictates adapting to key trends that are poised to lead, providing customers with truly resonating experiences.
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• From Attraction to Separation: Mapping the Modern Employee Journey

  Insights
  Companies can enhance engagement, productivity, and retention by visualizing and addressing each stage of an employee journey, from attraction to separation.
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• Unlocking the Future of Work: Adapting Employee Experience for Remote and Hybrid Models

  Insights
  Organizations must prioritize the employee experience. This entails not only addressing the specific needs and preferences of remote and hybrid workers but also ensuring they feel valued, well-supported, and connected to the organization's mission and culture.
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• Navigating the Digital Landscape: A Guide to Humanizing User Experiences

  Insights
  Humanizing the digital experience creates more empathetic, personalized, and engaging interactions between technology and users.
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• Hyperpersonalization and the Future of Customer Experience

  Insights
  Hyperpersonalization reshapes customer engagement with unique, data-driven experiences for lasting satisfaction and loyalty.
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• Mastering the Art of Brand Experience: Challenges, Strategies, and Emerging Trends in the Digital Age

  Insights
  By crafting each facet of the brand experience, businesses can create an immersive narrative that resonates with customers and fosters loyalty.
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• Transforming Riyadh: A Journey Towards Citizen-Centricity – An Exclusive Interview with Abdulaziz Alosime

  Insights
  Riyadh's citizen-centric approach and Abdulaziz Alosime's visionary leadership are shaping a vibrant future aligned with Saudi Arabia's Vision 2030.
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• Sustainable Employee Experience: Cultivating Purpose and Impact

  Insights
  A sustainable employee experience fosters a culture of purpose, innovation, and resilience that benefits employees, the organization, and society.
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• ESG and CX Integration for a Sustainable Future

  Insights
  CX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.
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• What is Student Experience and Why is it Important?

  Insights
  Commitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.
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• Enhancing Patient Experience for Improved Healthcare

  Insights
  At every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being. 
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• Navigating Digital Disruptions in the Age of Technology

  Insights
  Customer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.
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• Adaptive Leadership: Navigating a VUCA World 

  Insights
  Adaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.
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• How Data-Driven Organizations Drive Success

  Insights
  Becoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.
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• The Importance of Customer-Centricity in the Digital Era

  Insights
  Customer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.
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• Fostering Diversity, Equity and Inclusion in the Workplace

  Insights
  Diversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empowered
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• How Technology is Transforming Market Research

  Insights
  Market research is transforming from a traditional approach into an advanced technology data-driven science.
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• Retail of the Future – Interview with Ghadah Al Talal 

  Interviews
  How Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.
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• Analytics in Insurance Customer Experience

  Interviews
  Leading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiency
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• The Future of the Insurance Industry

  Insights
  How present and future disruptors will shape the insurance industry.
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• From Ideas to Innovation: How Design Thinking Can Drive Business Success 

  Insights
  Create Innovative products and services through design thinking.
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• Digital Transformation in Banks: Impact and Roadmap

  Insights
  Learn how digital transformation is revolutionizing the banking industry.
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• The Future of Work: AI and its Impact on Employee Experience

  Insights
  How AI is shaping Employee Experience.
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• The Power of VoC in Driving Customer-Centricity

  Insights
  Leverage VoC to drive customer experience.
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• Why Women Leaders in Customer Experience Matter

  Insights
  Break barriers and empower women in customer experience.
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• Risk Management in the Era of Customer-Centricity

  Insights
  Craft a customer-centric risk management approach.
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• Empowering Your Customers: Creating a Personalized Omnichannel Experience

  Insights
  Take your customer experience to the next level with a personalized omnichannel experience.
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• Breaking Barriers and Driving Innovation

  Insights
  Create a more sustainable and equitable future.
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• Creating a Sustainable Experience Value Proposition: The Path Forward  

  Insights
  Craft an experience value proposition for your business that stands out from competitors and drives long-term success.
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• Customer Experience: An Empathic Approach

  Insights
  How do we utilize the power of Emotions in Customer Experience?
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• DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills

  News, Press Release
  DBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.
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• 7 Ways to Improve Mental Health in the Workplace

  Insights
  What can companies do to support the mental health and well-being of their employees?
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• Driving Change in the Public Sector

  Insights
  How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?
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• See your New Normal with Scenario Planning

  Interviews
  By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]
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• Citizen Experience in the Public Sector: Breaking Down the Silos

  Insights
  By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]
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• The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?

  Events
  LinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]
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• Award-winning Medallia CX and EX Software Now Available on KSA Servers

  News
  New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]
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