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Driving Change in the Public SectorInsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?
See your New Normal with Scenario PlanningInterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]
Citizen Experience in the Public Sector: Breaking Down the SilosInsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]
Award-winning Medallia CX and EX Software Now Available on KSA ServersNewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]
Changing the landscape of CX in the public sector – In conversation with Sari AlomaimInterviewsBy Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?