Our Expertise
Supporting businesses across end-to-end XM transformations, corporate change and insight engine building.
Transforming operating models to navigate market uncertainty and deliver against rapidly changing needs.
Future proofing your people through accelerated and experiential learning.
Our Insights
The Future of the Insurance Industry
Insights
How present and future disruptors will shape the insurance industry.
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From Ideas to Innovation: How Design Thinking Can Drive Business Success
InsightsCreate Innovative products and services through design thinking.Learn more -
Digital Transformation in Banks: Impact and Roadmap
InsightsLearn how digital transformation is revolutionizing the banking industry.Learn more -
The Future of Work: AI and its Impact on Employee Experience
InsightsHow AI is shaping Employee Experience.Learn more -
The Power of VoC in Driving Customer-Centricity
InsightsLeverage VoC to drive customer experience.Learn more -
Why Women Leaders in Customer Experience Matter
InsightsBreak barriers and empower women in customer experience.Learn more -
Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more
Selected Clients
