Resources

How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?

By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]

By Milan Jovancic 2021 could be the year in which the tourism industry undergoes a complete transformation. Since the outbreak of Covid-19, travelers all over […]

By Mohamad El-Hinnawi There is no doubt that the experience of living with Covid-19 will change the way we experience life for a long time […]

By Andrew Murphy Buyer behaviour has undergone a substantial transformation due to technological advancement; a process that’s been accelerated during the global pandemic. Pre-COVID-19, acquiring […]

By Miriam Kugel Over the past year, the ways we experience spaces and places have changed. With the reduction of physical tourism, leisure, and cultural […]

By Jihane Madi The use of digital technologies in healthcare Healthcare systems are increasingly under pressure to deliver high-quality patient care and experiences. On the […]

By Rami Haffar Modern healthcare has a drive towards collecting and crunching data. However, unquantifiable behaviors like empathy can fall between the gaps. As processes […]

By Alaa Halawi How can hospitals increase revenue per patient and turn them into loyal customers? By answering this question, we’re neglecting the altruistic care […]