Insights

How do we utilize the power of Emotions in Customer Experience?

What can companies do to support the mental health and well-being of their employees?

How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?

By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]

By Milan Jovancic 2021 could be the year in which the tourism industry undergoes a complete transformation. Since the outbreak of Covid-19, travelers all over […]

By Mohamad El-Hinnawi There is no doubt that the experience of living with Covid-19 will change the way we experience life for a long time […]

By Andrew Murphy Buyer behaviour has undergone a substantial transformation due to technological advancement; a process that’s been accelerated during the global pandemic. Pre-COVID-19, acquiring […]

By Miriam Kugel Over the past year, the ways we experience spaces and places have changed. With the reduction of physical tourism, leisure, and cultural […]

By Jihane Madi The use of digital technologies in healthcare Healthcare systems are increasingly under pressure to deliver high-quality patient care and experiences. On the […]