Insights
Find out what’s been happening...
Reimagining Healthcare: Process Improvement for a Patient-Centric Future
Interviews
By Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]
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Can a Loyalty Program for a Hospital Really Work?
InsightsBy Alaa Halawi How can hospitals increase revenue per patient and turn them into loyal customers? By answering this question, we’re neglecting the altruistic care […]Learn more -
How Healthcare can Learn from Other Industries to Improve Patient Experience
Insightsby Mohamad El-Hinnawi The healthcare industry is at a crossroads. The multi-layered nature of the sector has left it bloated and fraught with obstacles for […]Learn more -
Three brand rules that did NOT change in the pandemic
InsightsBy Alaa Halawi As I rushed to a meeting with one of the largest retailers in the region, I was being briefed on the challenges […]Learn more -
Adapting to the Next Normal – How a Learning Culture will supercharge your organization’s ability to deliver growth
InsightsBy Miriam Kugel Organizations that win in competitive markets know that their workforce will need upskilling or re-skilling to be able to stay ahead of […]Learn more -
Building CX Resilience During COVID
InsightsBy Mohamad El-Hinnawi For the past year, COVID-19 has presented an entirely new challenge for people in every country around the world. The uncertainty stemming […]Learn more -
How Virtual Team Coaching Can Help Your Organization to Thrive in the Covid-19 Era
InsightsBy Elisabeth Muller With the arrival of the pandemic Covid-19, the world around us changed almost overnight. How we work and do business is one of […]Learn more -
Miriam Kugel Talks Work in the Time of Coronavirus
Insights, InterviewsNew Metrics Director Miriam Kugel is featured on the latest episode of “ASPIRAformance™ Resilience in the Time of Coronavirus” with Wael Zaki. Miriam is a […]Learn more -
Transforming your Employee Experience
Insights, NewsBy Mohamed Debouk and Erin Neil It goes without saying, the workplace of 2019 is vastly different from that of 2009 and even 2018. Giants […]Learn more -
Bringing Leadership to Teams with ORSC
Insights, InterviewsOnce upon a time, the word leadership was reserved for certain individuals. Today we see the term moving beyond just a role, applied instead to […]Learn more