Resources
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Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
Interviews
By Mira El-Haj
How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?
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Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
Digital Start-ups and Tourism: The Emergence of Websites and Mobile Applications Enhances Travel Amidst Covid-19
InsightsBy Milan Jovancic 2021 could be the year in which the tourism industry undergoes a complete transformation. Since the outbreak of Covid-19, travelers all over […]Learn more -
Revolutionizing Passenger Experience and Airport Efficiency Through Digital Transformation
InsightsBy Mohamad El-Hinnawi There is no doubt that the experience of living with Covid-19 will change the way we experience life for a long time […]Learn more -
How Digitalization in Tourism can Empower Travellers Amidst Covid-19
InsightsBy Andrew Murphy Buyer behaviour has undergone a substantial transformation due to technological advancement; a process that’s been accelerated during the global pandemic. Pre-COVID-19, acquiring […]Learn more -
Next Normal: Why Hybrid Experiences in Tourism & Culture are Here to Stay
InsightsBy Miriam Kugel Over the past year, the ways we experience spaces and places have changed. With the reduction of physical tourism, leisure, and cultural […]Learn more -
Digital Technologies in Healthcare: Patient Experience, Advantages and Concerns
InsightsBy Jihane Madi The use of digital technologies in healthcare Healthcare systems are increasingly under pressure to deliver high-quality patient care and experiences. On the […]Learn more -
Instilling a Culture of Empathy in Healthcare
InsightsBy Rami Haffar Modern healthcare has a drive towards collecting and crunching data. However, unquantifiable behaviors like empathy can fall between the gaps. As processes […]Learn more -
Can a Loyalty Program for a Hospital Really Work?
InsightsBy Alaa Halawi How can hospitals increase revenue per patient and turn them into loyal customers? By answering this question, we’re neglecting the altruistic care […]Learn more