We believe that by realising human potential, every organisation can take control of its destiny.
Our learning experiences empower individuals, teams and organisations to embrace any ‘next-normal’.
REACHING FOR THE STARS?
Designed to maximise impact and growth opportunities, a tailor-made programme will reflect your business’ challenge and vision.
Cutting-edge analytics allow stakeholders to track success as our award-winning learning architects, designers and programme managers keep missions on course. Your journey through four inspirational learning modes will be supported from start to finish:
- Surveys & Research
- Training Need Analysis
- Learning Journey Design
- Content Design
- Learning Analytics
- Programme Management
- Branding & Communication
- Stakeholder Engagement
- Concept Workshops
- Bootcamps & Hackathons
- Learning Accelerators
- Engagement Sessions & Talks
- Acceleration Coaching
- Virtual Learning
- Prototyping & Experiments
- Agile Projects
- Outdoor Learning
- Overseas Immersion
Our Rocket Launches create incubated environments that enable deep-reaching organisational change around the most critical challenges.
All of our learning experiences include knowledge and skill segments, as well as practice opportunities. These are focused on design thinking, collaboration, agility and innovation, driving vital skills into your organisation.
SEE WHERE A JOURNEY WITH US CAN TAKE YOU
Our immersive learning programmes accelerate individual and collective development, whilst successfully unlocking organisational potential in key areas:
- Profitability & Sustainability
- Digital Transformation
- Business Model & Innovation
- Corporate Vision & Values
- Strategy Adoption
- Team Alignment
- Employee Engagement
- Talent Retention & Diversity
- Future Skill Gaps
Product & Brand
- Campaign & Channel Effectiveness
- Brand Reputation & Relevancy
- Crisis Response
- Product & Service Design
- Time to Market
- Customer Loyalty & Advocacy
- Customer Complaints
- Customer Effort
- Sales Targets
- Lifetime Values
Agree our programmes drive experimentation
Would recommend our programmes
People trained since 2015
Rocket Launch Missions
Rocket Launch – A Case Study
A regional leader in the telecoms industry engaged our customised multi-mode approach spanning across four learning disciplines.
The fully bespoke eighteen-month programme involved sixty employees from the commercial departments. The aim was to improve customer loyalty, become more customer-centric, confidently respond to a new market entrant threat and launch new products faster.
CLOSE THE FUTURE-SKILL GAP, FAST.
Whilst most learning journeys are bespoke and designed to address a specific business challenge, we recognize that to close the future-skill gap and tackle the most common issues, a more formal training path can be beneficial.
We therefore offer a hand-picked choice of the highest certification standards across selected business topics, ranging from digital and digital marketing skills, to agile certifications and leadership accreditation programmes.
Socially Responsible Learning
Learning designed to inspire social change at work
Through our social learning brand Xpotential, we put our focus on solving the most pressing human challenges impacting businesses today. It’s our way to tackle social change from the grass-roots by bringing people together and inspiring change.
our ACADEMY partners
We are partnered with leading global institutions to offer the best in development and training courses.
READY FOR LIFT OFF?
To experience a new way of learning,
ALSO ROCKING OUR WORLD RIGHT NOW…
Customer Experience in TelcoInsightsCustomer Experience will position telco companies as leaders in delivering seamless, personalized, and innovative services.
Pioneering Patient Experience and Centricity in Healthcare- An Exclusive Interview with Hala AlmuwaysInsights, InterviewsPrince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.
The Voice of Employee (VoE) and Organizational SuccessInsightsThe Voice of the Employee (VoE) is essential for organizational success, influencing employee engagement, cultural development, and issue resolution.
Top Technology Trends Influencing Employee and Customer Experience in 2024InsightsFrom hyperautomation to the pivotal role of AI in shaping trust and security, these technology trends will redefine customer and employee experience in 2024.
Building Lasting Customer Loyalty: Strategies for the Festive SeasonInsightsFostering customer loyalty during the festive season requires a strategic and holistic approach that extends beyond promotional activities.
Navigating the New Era of Work: A Conversation with Tech Entrepreneur and Coach, Ksenia Votinova ArnaudInsights, InterviewsKsenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.
Unveiling the Future: Top AI Trends for 2024InsightsFrom next-generation generative AI to the emphasis on employee experience and the integration of AI in education, 2024 is poised to redefine AI trends.
Global Consumer Trends 2024: A Deep Dive into Evolving PreferencesInsightsIn 2024, global trends, coupled with the integration of AI, will provide a foundation for companies to adapt, innovate, and contribute positively to the evolving landscape of consumer preferences.
Employee Experience Trends Shaping 2024InsightsAdapting the latest employee experience trends from hybrid work models, AI integration, and upskilling to technology-driven well-being is strategic for organizational success.
Key Trends Redefining Customer Experience in 2024InsightsThe future of CX dictates adapting to key trends that are poised to lead, providing customers with truly resonating experiences.
From Attraction to Separation: Mapping the Modern Employee JourneyInsightsCompanies can enhance engagement, productivity, and retention by visualizing and addressing each stage of an employee journey, from attraction to separation.
Unlocking the Future of Work: Adapting Employee Experience for Remote and Hybrid ModelsInsightsOrganizations must prioritize the employee experience. This entails not only addressing the specific needs and preferences of remote and hybrid workers but also ensuring they feel valued, well-supported, and connected to the organization’s mission and culture.
Navigating the Digital Landscape: A Guide to Humanizing User ExperiencesInsightsHumanizing the digital experience creates more empathetic, personalized, and engaging interactions between technology and users.
Hyperpersonalization and the Future of Customer ExperienceInsightsHyperpersonalization reshapes customer engagement with unique, data-driven experiences for lasting satisfaction and loyalty.
Mastering the Art of Brand Experience: Challenges, Strategies, and Emerging Trends in the Digital AgeInsightsBy crafting each facet of the brand experience, businesses can create an immersive narrative that resonates with customers and fosters loyalty.
Transforming Riyadh: A Journey Towards Citizen-Centricity – An Exclusive Interview with Abdulaziz AlosimeInsightsRiyadh’s citizen-centric approach and Abdulaziz Alosime’s visionary leadership are shaping a vibrant future aligned with Saudi Arabia’s Vision 2030.
Sustainable Employee Experience: Cultivating Purpose and ImpactInsightsA sustainable employee experience fosters a culture of purpose, innovation, and resilience that benefits employees, the organization, and society.
ESG and CX Integration for a Sustainable FutureInsightsCX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.
What is Student Experience and Why is it Important?InsightsCommitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.
Enhancing Patient Experience for Improved HealthcareInsightsAt every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being.
Navigating Digital Disruptions in the Age of TechnologyInsightsCustomer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.
Adaptive Leadership: Navigating a VUCA WorldInsightsAdaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.
How Data-Driven Organizations Drive SuccessInsightsBecoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.
The Importance of Customer-Centricity in the Digital EraInsightsCustomer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.
Fostering Diversity, Equity and Inclusion in the WorkplaceInsightsDiversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empowered
How Technology is Transforming Market ResearchInsightsMarket research is transforming from a traditional approach into an advanced technology data-driven science.
Retail of the Future – Interview with Ghadah Al TalalInterviewsHow Tamimi Markets’ prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.
Analytics in Insurance Customer ExperienceInterviewsLeading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiency
The Future of the Insurance IndustryInsightsHow present and future disruptors will shape the insurance industry.
From Ideas to Innovation: How Design Thinking Can Drive Business SuccessInsightsCreate Innovative products and services through design thinking.
Digital Transformation in Banks: Impact and RoadmapInsightsLearn how digital transformation is revolutionizing the banking industry.
The Future of Work: AI and its Impact on Employee ExperienceInsightsHow AI is shaping Employee Experience.
The Power of VoC in Driving Customer-CentricityInsightsLeverage VoC to drive customer experience.
Why Women Leaders in Customer Experience MatterInsightsBreak barriers and empower women in customer experience.
Risk Management in the Era of Customer-CentricityInsightsCraft a customer-centric risk management approach.
Empowering Your Customers: Creating a Personalized Omnichannel ExperienceInsightsTake your customer experience to the next level with a personalized omnichannel experience.
Breaking Barriers and Driving InnovationInsightsCreate a more sustainable and equitable future.
Creating a Sustainable Experience Value Proposition: The Path ForwardInsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.
Customer Experience: An Empathic ApproachInsightsHow do we utilize the power of Emotions in Customer Experience?
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skillsNews, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees’ expertise through intensive 6-week trainings.
7 Ways to Improve Mental Health in the WorkplaceInsightsWhat can companies do to support the mental health and well-being of their employees?
Driving Change in the Public SectorInsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?
See your New Normal with Scenario PlanningInterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]
Citizen Experience in the Public Sector: Breaking Down the SilosInsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]
Award-winning Medallia CX and EX Software Now Available on KSA ServersNewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]