Interviews | New Metrics

Matt Watkinson on CX, Human-Centricity, and Why It All Comes Down to Value

What does it mean to be customer-centric in a world where expectations are shifting, technology is accelerating, and transformation is unfolding at national scale? For Matt Watkinson, it starts with something more elemental: what it means to be human. Ahead of his keynote at EXP KSA and a series of speaking engagements across the GCC, we […]

Pioneering Patient Experience and Centricity in Healthcare- An Exclusive Interview with Hala Almuways

Prince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.

Navigating the New Era of Work: A Conversation with Tech Entrepreneur and Coach, Ksenia Votinova Arnaud

Ksenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.

Retail of the Future – Interview with Ghadah Al Talal

How Tamimi Markets’ prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.