Insights
Find out what’s been happening...
Sustainable Employee Experience: Cultivating Purpose and Impact
Insights
A sustainable employee experience fosters a culture of purpose, innovation, and resilience that benefits employees, the organization, and society.
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Retail of the Future – Interview with Ghadah Al Talal
InterviewsHow Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.Learn more -
Analytics in Insurance Customer Experience
InterviewsLeading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiencyLearn more -
Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
InterviewsBy Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Reshaping the Tourism Industry Post-COVID-19: Balancing the Environment and the Economy
InterviewsBy Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer […]Learn more -
Reimagining Healthcare: Process Improvement for a Patient-Centric Future
InterviewsBy Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]Learn more -
Miriam Kugel Talks Work in the Time of Coronavirus
Insights, InterviewsNew Metrics Director Miriam Kugel is featured on the latest episode of “ASPIRAformance™ Resilience in the Time of Coronavirus” with Wael Zaki. Miriam is a […]Learn more -
Bringing Leadership to Teams with ORSC
Insights, InterviewsOnce upon a time, the word leadership was reserved for certain individuals. Today we see the term moving beyond just a role, applied instead to […]Learn more -
White Paper: How to Future-Proof HR
Insights, Interviews“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin Our world […]Learn more