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Revolutionizing Passenger Experience and Airport Efficiency Through Digital Transformation
Insights
By Mohamad El-Hinnawi There is no doubt that the experience of living with Covid-19 will change the way we experience life for a long time […]
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LinkedIn, New Metrics, and OSHRM join forces to optimize job seeker career prospects in Oman through the “Learn for A Brighter Future” initiative
NewsNew Metrics and OSHRM have joined forces to enable job seekers in Oman to take part in a comprehensive career-building learning program powered by “Opportunity […]Learn more -
How Digitalization in Tourism can Empower Travellers Amidst Covid-19
InsightsBy Andrew Murphy Buyer behaviour has undergone a substantial transformation due to technological advancement; a process that’s been accelerated during the global pandemic. Pre-COVID-19, acquiring […]Learn more -
Reshaping the Tourism Industry Post-COVID-19: Balancing the Environment and the Economy
InterviewsBy Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer […]Learn more -
Next Normal: Why Hybrid Experiences in Tourism & Culture are Here to Stay
InsightsBy Miriam Kugel Over the past year, the ways we experience spaces and places have changed. With the reduction of physical tourism, leisure, and cultural […]Learn more -
Digital Technologies in Healthcare: Patient Experience, Advantages and Concerns
InsightsBy Jihane Madi The use of digital technologies in healthcare Healthcare systems are increasingly under pressure to deliver high-quality patient care and experiences. On the […]Learn more -
Leveraging the Voice of the Patient to Improve Operational Effectiveness
NewsBy Mounir Mekkaoui and Dezdemona Bakiasi Danat Al Emarat Hospital, a world-class hospital in Abu Dhabi specializing in woman’s and children’s health, is leading the […]Learn more -
New Metrics Receives ISO Certifications for Quality Management and Information Security
NewsNew Metrics received full ISO 9001:2015 accreditation for having a Quality Management System which complies with international standards and ISO 27001:2013 in Information Security Management Systems. Both certifications were […]Learn more -
New Metrics Adds an Industry-Leading Certification Layer to CX Academy Through CXPA’s Recognition
NewsLeaders in experience management consultancy, New Metrics, have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer […]Learn more -
Instilling a Culture of Empathy in Healthcare
InsightsBy Rami Haffar Modern healthcare has a drive towards collecting and crunching data. However, unquantifiable behaviors like empathy can fall between the gaps. As processes […]Learn more