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Case Studies
Discover curated case studies we’ve put together.
CURATED CASE STUDIES
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Transforming Oman’s leading Telco company
By partnering with New Metrics, this leading telco company saw a reduction in development costs and an increase in customer satisfaction nationwide.
![](https://newmetrics.net/files/uploads/2021/01/new-metrics-aviation-case-study.jpg)
Boosting EX for an International Aviation Leader
With the New Metrics programme, this aviation company achieved an increase in employee engagement while reducing employee churn rate.
![](https://newmetrics.net/files/uploads/2021/01/new-metrics-financial-institution-case-study.jpg)
A NEW CX MINDSET FOR A LEADING FINANCIAL INSTITUTION
With the shift in employee mindset brought by New Metrics CX Transformation Programme, this financial institution transitioned from a customer sensitive to a customer-driven maturity level.
![](https://newmetrics.net/files/uploads/2021/01/new-metrics-electricity-company-case-study.jpg)
EMPOWERING EX FOR A NATIONAL ELECTRICITY COMPANY
The employee experience journey designed by New Metrics changed and developed workplace culture at this leading electricity company, increasing employee engagement.
![](https://newmetrics.net/files/uploads/2021/01/new-metrics-rocket-launch-case-study.jpg)
ROCKET LAUNCH CASE STUDY
A regional leader in the telecoms industry wanted to improve customer loyalty, become more consumer-centric, confidently respond to a new market entrant threat and launch new products faster.