Insights
Find out what’s been happening...
From Transformation to Discipline: Why 2026 Is the Year Operating Models Catch Up with Strategy
Insights
2026 is about discipline: the discipline to translate strategy into repeatable practices, clear ownership, and coherent decision-making.
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Matt Watkinson on CX, Human-Centricity, and Why It All Comes Down to Value
Insights, InterviewsWhat does it mean to be customer-centric in a world where expectations are shifting, technology is accelerating, and transformation is unfolding at national scale? For […]Learn more -
Pioneering Patient Experience and Centricity in Healthcare- An Exclusive Interview with Hala Almuways
Insights, InterviewsPrince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.Learn more -
Navigating the New Era of Work: A Conversation with Tech Entrepreneur and Coach, Ksenia Votinova Arnaud
Insights, InterviewsKsenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.Learn more -
Retail of the Future – Interview with Ghadah Al Talal
InterviewsHow Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.Learn more -
Analytics in Insurance Customer Experience
InterviewsLeading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiencyLearn more -
Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
InterviewsBy Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Reshaping the Tourism Industry Post-COVID-19: Balancing the Environment and the Economy
InterviewsBy Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer […]Learn more -
Reimagining Healthcare: Process Improvement for a Patient-Centric Future
InterviewsBy Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]Learn more