Risk Management in the Era of Customer-Centricity
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2026: The Year of Compound Capabilities
Insights
2026 will be the year of compound capabilities, where companies stop launching fragmented initiatives and instead integrate technology, analytics, and culture into a unified system.
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Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
InterviewsBy Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
Building CX Resilience During COVID
InsightsBy Mohamad El-Hinnawi For the past year, COVID-19 has presented an entirely new challenge for people in every country around the world. The uncertainty stemming […]Learn more -
Transforming your Employee Experience
Insights, NewsBy Mohamed Debouk and Erin Neil It goes without saying, the workplace of 2019 is vastly different from that of 2009 and even 2018. Giants […]Learn more -
The Common Misconception About Customer Experience
InsightsBy Rami Haffar “You’ve got to start with the customer experience and work back towards the technology, not the other way around.” -Steve Jobs In […]Learn more