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How Behavioral Economics Shapes Exceptional Customer and Employee Experiences
Insights
Behavioral economics, with principles like loss aversion, social proof, and framing, allows organizations to connect with customers and employees on a human level.
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White Paper: How to Future-Proof HR
Insights, Interviews“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin Our world […]Learn more -
Oman’s Leading Leaders: Badriya Al Ismaili
Insights, InterviewsWhat inspired you to pursue a career in HR? I began working in HR by chance. My first position was as a recruitment assistant; a […]Learn more -
The Common Misconception About Customer Experience
InsightsBy Rami Haffar “You’ve got to start with the customer experience and work back towards the technology, not the other way around.” -Steve Jobs In […]Learn more -
SMART Customer Experience Management
Insights, InterviewsBy Mohamed El-Hinnawi “Hard work does not guarantee success, but no success is possible without hard work” Dr. T.P. Chia. This quote is applicable to […]Learn more -
Innovation and Imitation by Peter Bryant
Insights, InterviewsEach day is different, and yet the same. Change is frequent, but typically occurs within a familiar world. Sometimes more radical, and other times it’s […]Learn more -
National Day Special – What Would You Do for Oman?
Insights, Interviews” Ask not what your country can do for you—ask what you can do for your country” It’s is the professional and moral duty of […]Learn more