Insights

When brands link utility theory with CX, they gain valuable insights into how they can exceed customer expectations, creating experiences that drive higher satisfaction and loyalty.

Manual Thinking bridges kitchens and boardrooms, helping teams in any high-stakes setting enhance products, streamline processes, and unlock new levels of creativity.

The transition from traditional workplace to modern workspace represents a profound shift in how organizations operate and how employees engage with their work.

The integration of automation and people analytics is reshaping the future of workforce management by enhancing efficiency, engagement, and insights.

Integrating Emotion AI across the customer journey delivers more personalized, empathetic, and effective experiences, driving customer satisfaction and loyalty.

Empowering your team through lifelong learning is about more than just acquiring new skills; it's about creating a culture that values growth, curiosity, and continuous improvement. 

Prioritizing customer experience CX is essential for building strong, lasting relationships with customers, ultimately driving sustained brand loyalty.

New Metrics assessed the current state of ESG in UAE and KSA, by examining the local attitudes and behaviors of consumers, investors, and employees. 

Understanding collectivism and individualism is essential for creating quality customer experiences in today’s global marketplace.