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Our insights
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The Impact of Blockchain Technology on Customer Experience
InsightsBlockchain enhances customer experience by ensuring transparent, secure transactions, building trust. Its decentralized nature enables faster, more reliable services, fostering customer loyalty.Learn more -
Leveraging AI to Enhance Customer Journey Mapping and Personalization
InsightsFrom understanding the customer journey to leveraging data-driven insights, integrating AI into customer experience strategies is crucial for maintaining a competitive edge.Learn more -
The Evolution of Customer Experience Metrics: From Operational Data to AI-Driven Insights
InsightsThe evolution of CX metrics from basic operational data to sophisticated AI-driven insights represents a significant advancement in understanding and enhancing customer experiences.Learn more -
Digital Transformation in Healthcare
InsightsIn healthcare, digital transformation has emerged as a catalyst for innovation, efficiency, and improved patient outcomes.Learn more -
Aligning Employee Experience and Customer Experience for Organizational Success
InsightsAligning employee experience with customer experience is a strategic imperative for organizations to differentiate themselves and to drive sustainable growth.Learn more -
The Shift of Market Research Towards In-House Insights
InsightsMarket research is rapidly shifting towards in-house facilitated by technological advancements such as user-friendly platforms and AI-driven solutions.Learn more -
Embracing Omotenashi to Elevate Customer Experience
InsightsWhen applied to customer experience, omotenashi fosters an environment where customers are not treated as transactions but as valued individuals.Learn more -
Shaping Employee Experience in the Public Sector
InsightsBy investing in employee experience, public sector organizations enhance organizational effectiveness and productivity while upholding their commitment to serving the public interest.Learn more -
Cultural Diversity in Customer Experience (CX)
InsightsEmbracing cultural diversity is key to creating meaningful and effective CX strategies.Learn more -
AI in Customer Experience – Strategies, Trends, and Transformative Insights
InsightsThe integration of AI into Customer Experience is a catalyst for profound change, revolutionizing how businesses engage with their customers.Learn more -
Cracking the Code of Empathetic Leadership: Blueprint for Organizational Triumph
InsightsEmbracing empathetic leadership lays the foundation for a workplace culture built on trust, respect, and mutual support.Learn more -
Elevating Customer Experience in Fintech
InsightsA commitment to delivering an exceptional customer experience sets Fintech companies apart in this digital era of financial services.Learn more -
Customer Experience in Telco
InsightsCustomer Experience will position telco companies as leaders in delivering seamless, personalized, and innovative services.Learn more -
Pioneering Patient Experience and Centricity in Healthcare- An Exclusive Interview with Hala Almuways
Insights, InterviewsPrince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.Learn more -
The Voice of Employee (VoE) and Organizational Success
InsightsThe Voice of the Employee (VoE) is essential for organizational success, influencing employee engagement, cultural development, and issue resolution.Learn more -
Top Technology Trends Influencing Employee and Customer Experience in 2024
InsightsFrom hyperautomation to the pivotal role of AI in shaping trust and security, these technology trends will redefine customer and employee experience in 2024.Learn more -
Building Lasting Customer Loyalty: Strategies for the Festive Season
InsightsFostering customer loyalty during the festive season requires a strategic and holistic approach that extends beyond promotional activities.Learn more -
Navigating the New Era of Work: A Conversation with Tech Entrepreneur and Coach, Ksenia Votinova Arnaud
Insights, InterviewsKsenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.Learn more -
Unveiling the Future: Top AI Trends for 2024
InsightsFrom next-generation generative AI to the emphasis on employee experience and the integration of AI in education, 2024 is poised to redefine AI trends.Learn more -
Global Consumer Trends 2024: A Deep Dive into Evolving Preferences
InsightsIn 2024, global trends, coupled with the integration of AI, will provide a foundation for companies to adapt, innovate, and contribute positively to the evolving landscape of consumer preferences.Learn more -
Employee Experience Trends Shaping 2024
InsightsAdapting the latest employee experience trends from hybrid work models, AI integration, and upskilling to technology-driven well-being is strategic for organizational success.Learn more -
Key Trends Redefining Customer Experience in 2024
InsightsThe future of CX dictates adapting to key trends that are poised to lead, providing customers with truly resonating experiences.Learn more -
From Attraction to Separation: Mapping the Modern Employee Journey
InsightsCompanies can enhance engagement, productivity, and retention by visualizing and addressing each stage of an employee journey, from attraction to separation.Learn more -
Unlocking the Future of Work: Adapting Employee Experience for Remote and Hybrid Models
InsightsOrganizations must prioritize the employee experience. This entails not only addressing the specific needs and preferences of remote and hybrid workers but also ensuring they feel valued, well-supported, and connected to the organization’s mission and culture.Learn more -
Navigating the Digital Landscape: A Guide to Humanizing User Experiences
InsightsHumanizing the digital experience creates more empathetic, personalized, and engaging interactions between technology and users.Learn more -
Hyperpersonalization and the Future of Customer Experience
InsightsHyperpersonalization reshapes customer engagement with unique, data-driven experiences for lasting satisfaction and loyalty.Learn more -
Mastering the Art of Brand Experience: Challenges, Strategies, and Emerging Trends in the Digital Age
InsightsBy crafting each facet of the brand experience, businesses can create an immersive narrative that resonates with customers and fosters loyalty.Learn more -
Transforming Riyadh: A Journey Towards Citizen-Centricity – An Exclusive Interview with Abdulaziz Alosime
InsightsRiyadh’s citizen-centric approach and Abdulaziz Alosime’s visionary leadership are shaping a vibrant future aligned with Saudi Arabia’s Vision 2030.Learn more -
Sustainable Employee Experience: Cultivating Purpose and Impact
InsightsA sustainable employee experience fosters a culture of purpose, innovation, and resilience that benefits employees, the organization, and society.Learn more -
ESG and CX Integration for a Sustainable Future
InsightsCX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.Learn more -
What is Student Experience and Why is it Important?
InsightsCommitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.Learn more -
Enhancing Patient Experience for Improved Healthcare
InsightsAt every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being.Learn more -
Navigating Digital Disruptions in the Age of Technology
InsightsCustomer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.Learn more -
Adaptive Leadership: Navigating a VUCA World
InsightsAdaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.Learn more -
How Data-Driven Organizations Drive Success
InsightsBecoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.Learn more -
The Importance of Customer-Centricity in the Digital Era
InsightsCustomer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.Learn more -
Fostering Diversity, Equity and Inclusion in the Workplace
InsightsDiversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empoweredLearn more -
How Technology is Transforming Market Research
InsightsMarket research is transforming from a traditional approach into an advanced technology data-driven science.Learn more -
Retail of the Future – Interview with Ghadah Al Talal
InterviewsHow Tamimi Markets’ prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.Learn more -
Analytics in Insurance Customer Experience
InterviewsLeading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiencyLearn more -
The Future of the Insurance Industry
InsightsHow present and future disruptors will shape the insurance industry.Learn more -
From Ideas to Innovation: How Design Thinking Can Drive Business Success
InsightsCreate Innovative products and services through design thinking.Learn more -
Digital Transformation in Banks: Impact and Roadmap
InsightsLearn how digital transformation is revolutionizing the banking industry.Learn more -
The Future of Work: AI and its Impact on Employee Experience
InsightsHow AI is shaping Employee Experience.Learn more -
The Power of VoC in Driving Customer-Centricity
InsightsLeverage VoC to drive customer experience.Learn more -
Why Women Leaders in Customer Experience Matter
InsightsBreak barriers and empower women in customer experience.Learn more -
Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees’ expertise through intensive 6-week trainings.Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more