Insights

LinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]

CX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.

Commitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.

At every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being. 

Customer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.

Adaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.

Becoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.

Customer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.

Diversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empowered

Market research is transforming from a traditional approach into an advanced technology data-driven science.

How Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.

Leading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiency

How present and future disruptors will shape the insurance industry.

Create Innovative products and services through design thinking.

Learn how digital transformation is revolutionizing the banking industry.

How AI is shaping Employee Experience.

Leverage VoC to drive customer experience.

Break barriers and empower women in customer experience.

Craft a customer-centric risk management approach.

Take your customer experience to the next level with a personalized omnichannel experience.

Create a more sustainable and equitable future.

Craft an experience value proposition for your business that stands out from competitors and drives long-term success.

How do we utilize the power of Emotions in Customer Experience?

DBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.

What can companies do to support the mental health and well-being of their employees?

How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?

By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]

By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]

New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]

We are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]

We are excited to announce that New Metrics will once again take part in the annual Omani Society for Human Resource Management (OSHRM) Conference happening […]

Hacking HR Muscat Chapter is about to launch! As a company passionate about HR, New Metrics is keen to get on-board and help spread the […]

Our next open workshop on Social Marketing is now open for registrations. Rob Thurner, digital strategist and lead trainer for the GOOGLE DIGITAL ACADEMY will […]

A delegation of marketing professionals and senior management from Omantel together with New Metrics have met with the Department for International Trade staff at the […]

In 2011, Steve Jobs was diagnosed with cancer.  When the news became public, Apple stocks dropped by 6% wiping $32 Billion off the company’s value. […]

In our rapidly changing world, digital represents the future direction and true value of the marketing industry. Brand reputation can be built or destroyed instantaneously. […]

Did you know that 60 percent of employee high performance is rational and 40 percent is emotional? This means that Emotional Intelligence – the ability […]