Insights
Find out what’s been happening...
Filter
-
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
ESG and CX Integration for a Sustainable Future
InsightsCX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.Learn more -
What is Student Experience and Why is it Important?
InsightsCommitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.Learn more -
Enhancing Patient Experience for Improved Healthcare
InsightsAt every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being.Learn more -
Navigating Digital Disruptions in the Age of Technology
InsightsCustomer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.Learn more -
Adaptive Leadership: Navigating a VUCA World
InsightsAdaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.Learn more -
How Data-Driven Organizations Drive Success
InsightsBecoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.Learn more -
The Importance of Customer-Centricity in the Digital Era
InsightsCustomer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.Learn more -
Fostering Diversity, Equity and Inclusion in the Workplace
InsightsDiversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empoweredLearn more -
How Technology is Transforming Market Research
InsightsMarket research is transforming from a traditional approach into an advanced technology data-driven science.Learn more -
Retail of the Future – Interview with Ghadah Al Talal
InterviewsHow Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.Learn more -
Analytics in Insurance Customer Experience
InterviewsLeading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiencyLearn more -
The Future of the Insurance Industry
InsightsHow present and future disruptors will shape the insurance industry.Learn more -
From Ideas to Innovation: How Design Thinking Can Drive Business Success
InsightsCreate Innovative products and services through design thinking.Learn more -
Digital Transformation in Banks: Impact and Roadmap
InsightsLearn how digital transformation is revolutionizing the banking industry.Learn more -
The Future of Work: AI and its Impact on Employee Experience
InsightsHow AI is shaping Employee Experience.Learn more -
The Power of VoC in Driving Customer-Centricity
InsightsLeverage VoC to drive customer experience.Learn more -
Why Women Leaders in Customer Experience Matter
InsightsBreak barriers and empower women in customer experience.Learn more -
Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
LinkedIn, New Metrics, and OSHRM join forces to optimize job seeker career prospects in Oman through the “Learn for A Brighter Future” initiative
NewsNew Metrics and OSHRM have joined forces to enable job seekers in Oman to take part in a comprehensive career-building learning program powered by “Opportunity […]Learn more -
Leveraging the Voice of the Patient to Improve Operational Effectiveness
NewsBy Mounir Mekkaoui and Dezdemona Bakiasi Danat Al Emarat Hospital, a world-class hospital in Abu Dhabi specializing in woman’s and children’s health, is leading the […]Learn more -
New Metrics Receives ISO Certifications for Quality Management and Information Security
NewsNew Metrics received full ISO 9001:2015 accreditation for having a Quality Management System which complies with international standards and ISO 27001:2013 in Information Security Management Systems. Both certifications were […]Learn more -
New Metrics Adds an Industry-Leading Certification Layer to CX Academy Through CXPA’s Recognition
NewsLeaders in experience management consultancy, New Metrics, have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer […]Learn more -
LinkedIn and New Metrics Partner to Drive Human-Centric Digital Transformation Across EMEA
NewsLinkedIn and New Metrics have joined forces through a formal partnership to drive scalable and hyper-targeted strategic upskilling and talent campaigns, enhance employee engagement and boost organizational growth. […]Learn more -
New Brand, New Chapter, New Metrics.
NewsBy Maya El-Haj After nine years of growing our operations and expanding our reach in the fields of experience management and capability building, New Metrics […]Learn more -
New Metrics to Judge CX Awards in Dubai
Events, NewsWe are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]Learn more